Refund policy
At UrbanStudio Nails, each set is carefully handcrafted and made-to-order, which means every piece is created specifically for you. Because of this personalized production process, we are unable to accept refunds or exchanges for reasons such as incorrect size, wrong color choice, or change of mind.
Your satisfaction matters to us, and we want you to love your nails.
If your order arrives defective or damaged, we’re here to help.
Defective or Damaged Items
If you receive an item with a quality issue, please contact us within 3 days of delivery so we can assist you as quickly as possible.
To process your claim, please include:
- Clear photos of the defect
- A detailed description of the issue
- Your order number
Our team will carefully review your case and provide the best possible solution. Depending on the situation, this may include:
- A replacement of the item
- A partial refund
- A full refund in special cases
Please note:
Claims submitted after 3 days are not eligible for refund or replacement.
Handmade Disclaimer
Because our nails are crafted by hand, slight variations in color, pattern, or embellishment are normal and are not considered defects.
These subtle differences are what make each set uniquely beautiful.
Our Commitment to You
We take great pride in the quality of our handmade products.
If a genuine issue occurs, we will always do our best to make it right and ensure you have a positive experience with UrbanStudio Nails.
Thank you for supporting handcrafted beauty and understanding the nature of custom-made products.