Shipping policy
Before you order
Please check that you have selected the correct size and colour before completing your purchase. Each product page includes a Size Chart with exact measurements. If you notice a mistake, contact us immediately — we can only make changes while your order is still with us.
Processing time
All of our press-on nail sets are in stock and ready to ship. Most orders leave our studio within 24 hours, Monday to Friday. During product launches, holiday periods or exceptionally high-volume weeks, please allow up to 3–5 business days for dispatch.
Custom Couture sets are the exception. Because each one is designed and handmade to your specification, please allow 5–20 business days before dispatch, depending on the complexity of the design and current order volume. If you need your set for a specific date, please contact us in advance so we can reserve a production slot.
Orders placed on weekends or public holidays are processed on the next business day.
Shipping within the United States
U.S. orders are shipped on a standard service at a flat rate of $7.99. Shipping is free on all U.S. orders over $75.
Estimated delivery is 3–6 business days after dispatch. Delivery estimates are provided by the carrier and are not guaranteed.
International shipping
We currently ship to the following 29 countries and regions:
North America: United States, Canada Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czechia Asia & Middle East: Japan, South Korea, China, Hong Kong SAR, Singapore, Malaysia, United Arab Emirates, Israel Oceania: Australia, New Zealand
International orders are shipped via USPS, DHL, FedEx or UPS. Available services, rates and estimated delivery times are calculated live at checkout based on weight, destination and the service selected. Both standard and express options are available on most routes.
Delivery times for international orders vary significantly by destination and by the service chosen. Estimates shown at checkout are provided by the carrier and are not guaranteed.
Customs duties and import taxes
Customs duties, import taxes and any handling fees are determined by the destination country and are the responsibility of the customer. These charges are not included in the product price or shipping cost unless you select a service with prepaid duties at checkout, where available.
We are unable to mark parcels as "gift" or declare a value lower than the amount paid.
If a parcel is refused at delivery or returned to us because import charges were not paid, any return shipping costs incurred will be deducted from the refund.
Customs regulations
Please make sure the items you are ordering comply with the import regulations of your country. UrbanStudio Nails is not responsible for items rejected, held or restricted by customs, and orders lost for this reason are not eligible for a free refund or replacement.
International transaction fees
Prices on our website can be displayed in your local currency using the country selector. Depending on the payment method you choose, your card may be charged in USD and converted by your bank at their own exchange rate, which may include a foreign transaction fee.
UrbanStudio Nails is not responsible for bank fees or differences arising from currency conversion. Please contact your bank for details of their charges.
Tracking
A tracking number is emailed to you as soon as your order is dispatched. Please allow up to 48 hours for tracking information to update on the carrier's system.
Your responsibilities as the recipient
Once a parcel is in transit, you are responsible for:
- monitoring your tracking updates
- providing any documents requested by customs or the courier
- responding to attempted deliveries and collection notices
Failure to do so may result in return-to-sender, delayed delivery, or unsuccessful delivery.
Orders returned to us because of incomplete customs clearance or because the recipient did not respond to the carrier are not eligible for a free refund or a free replacement. Where an order is returned to us in this way, we will contact you to arrange reshipment at your cost, or issue a refund less the original and return shipping costs.
Delivery
Depending on your country, your order may be delivered by your local postal service or by a local third-party courier. If you are not home at the time of delivery, the carrier may leave a notice with collection instructions.
Your local customs office may request additional documents or require extra time to clear your parcel. This can delay delivery beyond the estimated time frame, and is outside our control.
Incorrect addresses
Please check your shipping address carefully before completing your order. If you notice an error, email us immediately at with your order number. Because most orders are dispatched within 24 hours, we can only correct an address if the parcel has not yet left our studio.
We are not able to reroute or refund parcels sent to an address entered incorrectly at checkout. If such a parcel is returned to us, we will contact you to arrange reshipment at your cost.
Lost or delayed parcels
Once a parcel has been handed to the carrier, it is subject to their handling and timelines. If your tracking has not updated for 10 business days (domestic) or 20 business days (international), please contact us and we will open an investigation with the carrier.
Parcels marked as delivered by the carrier but not received should be reported to us within 7 days of the delivery scan so that we can assist with a carrier claim.
Questions
Email and we'll help.